Yes. Every order ships from our warehouse in Japan. International orders are handled by our international checkout partner Global-e and delivered by DHL Express. If your country is available it appears in the country selector at checkout.

In-stock items are dispatched within 2–3 business days (Japan time). Delivery by DHL Express then usually takes about 5–6 days, depending on the destination and customs clearance. The delivery estimate for your country is shown at checkout.

Pre-order items are dispatched within 2–3 business days of arriving at our warehouse; the expected arrival is shown on the product page.

When your order is dispatched you will receive a shipping confirmation email with the DHL tracking number and link. If you cannot find it, message OAO Chat Support with your order number and we will send you the tracking details.

When you check out in your local currency through our international checkout (Global-e), import duties and taxes are calculated and shown at checkout and are included in the amount you pay. Nothing more is collected on delivery.

If you check out in Japanese yen, or your destination is not covered by duty-prepaid delivery, duties and taxes may be charged by the carrier on delivery.

Shipping costs are calculated at checkout from your destination and the items in your cart. Shipping is free on orders over USD 300 (or the equivalent in your currency).

You can pay in your local currency; the price you see at checkout is the price you are charged. Major credit cards, Apple Pay, Google Pay and Amazon Pay are accepted. International orders are processed by Global-e.

Yes. Enter the gift card code or the discount code at checkout. Gift cards can be used at any time after purchase.

A gift card and a discount code cannot be combined on the same order, and only one discount code can be used per order.

At the time you place the order, not when the item arrives. Pre-order items are dispatched within 2–3 business days of arriving at our warehouse; the expected arrival is shown on the product page.

Yes, as long as the order has not been dispatched. Message OAO Chat Support with your order number as soon as possible. After dispatch, a size change is handled through the returns process and address changes depend on the carrier.

Please check your spam or promotions folder first. If it is not there, message OAO Chat Support with the name and email address used for the order and we will confirm it for you.

Yes. Choose Japan as the shipping country at checkout and enter your hotel's address with the hotel name and the guest name. Orders are dispatched within 3 business days, so please allow for that within your stay.

Orders cannot be cancelled or refunded for customer reasons once placed, including pre-orders. International orders can be returned within 14 days of delivery — see Returns below.

All international orders ship by DHL Express; there is no separate express option. Gift wrapping is available as a paid option (¥350) — add it to your cart together with the item.

Yes. For orders shipped outside Japan, we accept returns within 14 days of delivery if you contact us first. Return shipping is free when you contact us before sending the item back.

• Tried on indoors only (not worn outside), with socks
• No wrinkles, marks or damage; all accessories and the box included
• No optional water-repellent coating applied

Not returnable: items with STAIN & WATERPROOF coating, items marked "No Returns or Exchanges" on the product page, and items purchased in physical stores. Returns sent without prior contact may be refused or charged to the customer.

We cannot offer exchanges on international orders. For a different size or model, please return the item and place a new order once your return is confirmed. (Orders within Japan: one free size/model exchange within 14 days of delivery under the same conditions.)

Message OAO Chat Support with your order number within 14 days of delivery. We will confirm the conditions and send you the return instructions and label.

Please contact us within 7 days of delivery with photos. We will replace or refund the item once it is returned unused with the box and all accessories, at our expense.

No. Items with the STAIN & WATERPROOF coating cannot be cancelled, returned or exchanged.

Our shoes are sized in centimetres, from 22.0 to 29.0 cm. As a guide: 23.0 = EU 36 / UK 4.5, 24.0 = EU 38 / UK 5.5, 25.0 = EU 40 / UK 6.5, 26.0 = EU 41 / UK 7.5, 27.0 = EU 42.5 / UK 8.5, 28.0 = EU 44 / UK 9.5.

Fit differs by model, so please check the model-by-model notes and US conversions in our Size Guide. Available sizes are listed on each product page.

• SUNLIGHT: go one size up if your toes are wide
• AUTH: a closer fit; go one size down if your feet are narrow with a low instep
• ARC DECK: runs small because of the sole; go one to two sizes up if your feet are wide or high-instep
• SUNLIGHT WATERPROOF: when in doubt, choose the larger size
• SUNLIGHT CORE, FOUNTAIN, LES ARCS PUMPS: one size up for a high instep
• LES ARCS BOOTS: the leather softens with wear, so we recommend your exact size

Message OAO Chat Support with your foot length in centimetres (and the shoes you usually wear) and we will recommend a size for the model you are considering.

An optional treatment (¥4,400 per pair, tax included) applied by hand, one pair at a time, using water-repellent techniques developed for kimono in Kyoto. It adds about three weeks to delivery and lasts about a year in normal use.

It does not repel powdery dirt, and the gloss or texture of the leather may change slightly. Details: STAIN & WATERPROOF.

Three habits: rest the shoes for two days after a day of wear; brush them once a month; apply a water-repellent spray once a month and leather cream to leather parts. Wash by hand with a sneaker shampoo every six months, or when dirt will not brush off. See our Care Guide.

Yes. Use the restock-notification button on the product page and we will email you when the item is back.

It depends on the model. The country of manufacture is listed in the product details on each product page.

Yes, as a paid service, depending on the condition and construction of the shoes (some repairs cannot be carried out). Typical work we can do:

• Sole replacement on leather-upper models
• Repair of torn lining
• Replacement of laces, insoles and other accessories
• Leather re-colouring
• Cleaning

Message OAO Chat Support with photos of the shoes and what you would like done, and we will quote the cost and turnaround.

We have three stores of our own.

• OAO HAUS DAIKANYAMA (Tokyo) — full line-up, by appointment only
• OAO HAUS KYOTO (Gion-Shijo, Kyoto) — walk-ins welcome
• OAO HAUS ANNEX inside CIBONE, GYRE B1F, Omotesando (Tokyo) — no reservation, same-day take-home

OAO is also stocked at Isetan Shinjuku and select shops in Japan and overseas. See STORE.

3F Trelli Daikanyama, 14-23 Sarugakucho, Shibuya-ku, Tokyo 150-0033 — a 6-minute walk from Daikanyama Station (Tokyu Toyoko Line).

Open Mon–Fri 12:00–20:00 and Sat–Sun 12:00–19:00. Please check Google Maps for temporary closures.

Daikanyama is by appointment only; we are unable to welcome guests without a booking. Please choose a time on the store page.

8F Kamogawa Building, 200 Nakano-cho, Higashiyama-ku, Kyoto 605-0075 — a 1-minute walk from Gion-Shijo Station (Keihan Line). Open daily 11:00–19:00.

Walk-ins are welcome; guests with reservations are given priority at busy times. Book on the store page if you would like an unhurried fitting.

Choose a date and time on each store page. Bookings for the following month open on the 25th.

• One booking per party (multiple bookings are cancelled automatically)
• Up to 4 guests per party
• Cancel from your confirmation email. If you are running more than 15 minutes late, please message our chat support

Yes. Tax-free shopping is available for international visitors at OAO HAUS DAIKANYAMA and KYOTO — please bring your passport.

From 1 November 2026, under Japan's revised system, you pay the tax-inclusive price in store and receive the consumption-tax refund when you leave Japan. Our staff will guide you through the procedure.

Yes. We can deliver to your hotel in Japan, or ship to your address overseas by FedEx. Please ask our staff in store; they will arrange the shipment and give you the tracking details.

Yes. English-speaking staff are available at OAO HAUS DAIKANYAMA and KYOTO.

OAO works with select retailers. For wholesale enquiries please use the B2B request form.

Seasonal releases and pre-orders are announced on Instagram and in our newsletter. We do not run standing discount codes.

Use OAO Chat Support (weekdays 10:00–19:00 JST) or email support@oaofootwear.com.