Returns and refunds

International orders (shipped outside Japan)

We accept returns within 14 days of delivery if you contact us first. Return shipping is free when you contact us before sending the item back.

Conditions: tried on indoors only (not worn outside), no wrinkles, marks or damage, all accessories included, tried on with socks and without direct skin contact, and no optional water-repellent coating applied.

Not returnable: items with STAIN & WATERPROOF coating, items marked "No Returns or Exchanges" on the product page, and items purchased at physical stores.

We cannot offer exchanges on international orders. For a different size or model, please place a new order after your return is confirmed. Returns sent without prior contact may be refused or charged to the customer.

Orders within Japan

Free size or model exchange within 14 days of delivery under the same conditions (see our Size & Model Exchange page). Returns and refunds for customer reasons are not accepted.

Defective or faulty items (all regions)

Please contact our customer support within 7 days of delivery. We will replace or refund once the item is returned unused, with the outer box and all accessories (including the delivery note).

Cancellation of orders

Orders cannot be cancelled or refunded for customer reasons once placed, including pre-order items.