- POPULAR ITEMS
- LEATHER SHOES
- Soft touch
- Light weight
- Waterproof
- Support to move forward
- Smart wearing and removal
- SANDAL
FAQ
■Regularly Sold Products
The product will be shipped within 3 business days (excluding weekends and holidays) after the order is confirmed or payment is received.
※If you purchase regular items at the same time as pre-order items, they will be sent together with the later shipping items. If you are in a hurry, we recommend that you only order regular products.
■Pre Order Products
Pre-ordered items will be shipped within 3 business days (excluding Saturdays, Sundays, and holidays) after they arrive.
The arrival time varies for each pre-ordered product. Please refer to each product page.
Please note that delivery may be delayed due to production reasons. Please understand beforehand.
※If you purchase multiple pre-order items at the same time, they will be sent together with the later items. If you are in a hurry, we recommend that you order individual items.
This is possible if the item is not ready to be shipped.
Please note that we cannot cancel your order once it is ready to be shipped.
Items that are currently sold out may be restocked.
We will notify you via email and the OAO official LINE when the items are back in stock, so please register and wait.
以下の条件を満たす場合、無料でサイズ・モデル交換を承ります。
サポートチャットから注文番号と併せて、交換の旨をご連絡ください。
①試着は土足で歩かない自宅環境のみであること
②お届け時と同様の状態での交換であること
③直接肌に触れない状態での試着であること
④オプションである撥水・防汚加工を施していないこと。
サイズ交換：商品到着から14日間対応
【以下の場合は交換を承りかねます】
※サイズ変更以外での、お客様ご都合による返品・交換
※交換希望品の在庫がない場合
※海外からのご注文
※注文に対し2回目以降の交換希望
※ギフトラッピングを使用したご注文の場合
※商品ページに「返品交換不可」と記載のある商品
なお、通常商品、予約商品問わずご注文のキャンセル・返金は承りかねます。予めご了承くださいませ。
OAO is currently looking for talented individuals to join our team. Please visit the page below for more details and feel free to apply.
If you have any other questions, please see our chat support and contact us via chat if you cannot find a solution.
