■Regularly Sold Products
The product will be shipped within 3 business days (excluding weekends and holidays) after the order is confirmed or payment is received.
※If you purchase regular items at the same time as pre-order items, they will be sent together with the later shipping items. If you are in a hurry, we recommend that you only order regular products.
■Pre Order Products
Pre-ordered items will be shipped within 3 business days (excluding Saturdays, Sundays, and holidays) after they arrive.
The arrival time varies for each pre-ordered product. Please refer to each product page.
Please note that delivery may be delayed due to production reasons. Please understand beforehand.
※If you purchase multiple pre-order items at the same time, they will be sent together with the later items. If you are in a hurry, we recommend that you order individual items.
This is possible if the item is not ready to be shipped.
Please note that we cannot cancel your order once it is ready to be shipped.
Items that are currently sold out may be restocked.
We will notify you via email and the OAO official LINE when the items are back in stock, so please register and wait.
Free trial service is available only in Japan.
If you have any other questions, please see our chat support and contact us via chat if you cannot find a solution.
EXPERIENCE FOR HUMANITY
OAO, based in Tokyo and Kyoto, pursues a cutting-edge comfortability and aesthetics with a contemporary sophistication. Through our products, OAO brings inspiring experiences that appeal to the senses and the heart, and supports a rich city life that allows us to live like human beings in body and mind.