EXPERIENCE FOR HUMANITY
OAO, based in Tokyo and Kyoto, pursues a cutting-edge comfortability and aesthetics with a contemporary sophistication. Through our products, OAO brings inspiring experiences that appeal to the senses and the heart, and supports a rich city life that allows us to live like human beings in body and mind.
If you meet the following conditions, we will exchange or return your order for free.
Please contact us through the OAO Exchange and Return Center to inform us of your exchange, along with your order number.
①Trying on clothes should only be done in a home environment where you don't walk on dirt.
②The replacement must be in the same condition as when it was delivered.
③Must be tried on without direct skin touch.
④No optional water-repellent or stain-resistant finish.
Size exchange: 14 days from delivery
【We do not accept returns or exchanges in the following cases】
※Returns and exchanges at the customer's convenience, except for size changes.
※If the item you wish to exchange is not in stock.
※Orders from overseas.
※Second or more exchange.
※For orders using gift wrapping
※Products with "No Returns or Exchanges" on the product page
Please note that we do not accept cancellations or refunds of orders, regardless of whether they are for regular or pre-order items. Please understand beforehand.
■Regularly Sold Products
The product will be shipped within 3 business days (excluding weekends and holidays) after the order is confirmed or payment is received.
※If you purchase regular items at the same time as pre-order items, they will be sent together with the later shipping items. If you are in a hurry, we recommend that you only order regular products.
■Pre Order Products
Pre-ordered items will be shipped within 3 business days (excluding Saturdays, Sundays, and holidays) after they arrive.
The arrival time varies for each pre-ordered product. Please refer to each product page.
Please note that delivery may be delayed due to production reasons. Please understand beforehand.
※If you purchase multiple pre-order items at the same time, they will be sent together with the later items. If you are in a hurry, we recommend that you order individual items.
This is possible if the item is not ready to be shipped.
Please note that we cannot cancel your order once it is ready to be shipped.
Items that are currently sold out may be restocked.
We will notify you via email and the OAO official LINE when the items are back in stock, so please register and wait.
If you have any other questions, please see our chat support and contact us via chat if you cannot find a solution.