OAO HAUS KYOTO
Thank you very much for your reservation at OAO HAUS KYOTO. Please kindly read the following important information.
Please take the elevator to the 8th floor. The entrance is directly in front when you exit the elevator.
If you get lost, please contact us via OAO Chat Support.
For changes or cancellations, please notify us by the day before your reservation.
If you expect to be more than 15 minutes late, please contact us. Without notice for delays over 15 minutes, your reservation may be canceled. Thank you for your understanding.
For same-day cancellations, please inform us through OAO Chat Support.
Replacement items such as shoelaces and insoles, as well as repairs, are handled through chat support. Please note that in-store support is not available for these services.
Payments can be made by credit card or QR code only. Cash is not accepted.
FAQ
Up to four people can come at the same time per couple of reservations.
The products you have pre-ordered or purchased will be delivered to your home by mail at a later date. Please note that we are unable to deliver the products on the spot.
You can cancel from the completion email that will be sent to you when you make a reservation.