Returns and Exchanges
If you meet the following conditions, we will exchange or return your order for free.
①Trial fitting must be only in a home environment where the customer does not walk on the ground.
②The product must be free of wrinkles, deterioration, dirt, etc.
③All accessories must be present.
④Trial fitting must be done in a condition that does not directly touch the skin.
⑤That the optional water-repellent and stain-resistant treatment is not applied.
⑥It must be within 14 days of receipt.
⑦The shipping address must be in Japan.
Size exchange: 14 days from product shipment
【We do not accept returns or exchanges in the following cases】
Returns and exchanges for customer's convenience, except for size changes
※If the item you wish to exchange is not in stock
※Orders from overseas
※Second or subsequent exchange request for an order
※For orders using gift wrapping
※Products with "No Returns or Exchanges" on the product page
Please note that we do not accept cancellations or refunds of orders, regardless of whether they are for regular or pre-order items. Please understand beforehand.