Returns and Exchanges
If you meet the following conditions, we will exchange or return your order for free.
Please contact OAO Exchange/Return Center to inform us of your exchange along with your order number.
①Trying on clothes should only be done in a home environment where you don't walk on dirt.
②The replacement must be in the same condition as when delivered
③Must be tried on without direct skin contact.
④No water-repellent or stain-resistant treatment.
Size exchange: 14 days from product shipment
【We do not accept returns or exchanges in the following cases】
Returns and exchanges for customer's convenience, except for size changes
※If the item you wish to exchange is not in stock
※Orders from overseas
※Second or subsequent exchange request for an order
※For orders using gift wrapping
※Products with "No Returns or Exchanges" on the product page
Please note that we do not accept cancellations or refunds of orders, regardless of whether they are for regular or pre-order items. Please understand beforehand.