Regarding product shipping and support services during the year-end and New Year holidays:

Thank you very much for always choosing OAO.

We would like to inform you about our winter holiday schedule.

Regrettably, we will be closed during the following period for the winter break.
 

＜Shipping suspension period＞
From December 30,2023 (Sat.) - January 3rd,2024 (Wed.)

※If you wish to receive your order by the end of the year, please complete your purchase by [Thur, December 28th, 14:00]. Orders placed by this time will be shipped on December 29th.

※Due to the year-end and New Year holidays, the water repellent processing option will require an additional week, on top of the usual 2-3 weeks. We appreciate your understanding in advance.

※We will begin shipping items gradually from Thursday, January 4th, 2024.

Please note that there may be delivery delays due to logistics concentration and traffic congestion around the time of the winter holiday. We appreciate your understanding in advance. 

＜OAO HAUS holiday period＞
From December 28th 2023 (Thu.) - January 2nd 2024 (Tue.)

＜Support services suspension period＞
"From December 28, 2023 (Thu.) - January 2nd 2024 (Tue.)

※ Inquiries received after 6:00 PM on December 27th 2023, will be answered sequentially from January 3rd 2024. Please be aware that in case of a high volume of inquiries, responses may take some time. Thank you for your understanding.

In case you have any further questions regarding this matter, please contact us through the chat below.

▼OAO Customer Support
https://oao.channel.io/support-bots/31499

We apologize for any inconvenience this may cause and appreciate your understanding. Thank you for your cooperation.